Data privacy is of paramount importance to Lapsdom Limited and we want to be open and transparent with our processing of your personal data.
This privacy policy sets out how Lapsdom uses and protects any information that you give to us. Lapsdom is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Lapsdom may change this policy from time to time. The latest version of the Privacy Policy is always available on our website.
Who is the controller of your personal data?
Lapsdom Limited is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.
Lapsdom Limited
HIGHFIELDS,POUND LANE, LITTLE
RISSINGTON, CHELTENHAM, GL54 2NB
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys, competitions and/or offers
- payment information and payment history
- order information / order history
- account or member number
- customer service correspondence
- delivery information
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, invitations for events and competitions, Lapsdom account member discounts, additional services or other information which we think you may find interesting using the email address which you have provided. You can unsubscribe at any time by using the unsubscribe link from the relevant email.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences for example, we will use cookies to save your favourite products. We use session cookies for example when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.
Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook, Instagram and Pinterest and relate to the ability of users to share content on this site, as indicated by their respective icon.
Data that is forwarded to third parties is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimise our site and present you with relevant material.
We will only connect your cookies to your personal data if you are logged in to your Lapsdom account.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the boxes that you can click to indicate that how you would like your information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at service@lapsdom.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact Lapsdom Limited and we will provide you with your personal data via e-mail or if preferred in writing upon request.
Right to portability:
Whenever Lapsdom Limited processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification:
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
If you have an Lapsdom account you can edit your personal data under your account pages.
Right to erasure:
You have the right to erase any personal data processed by Lapsdom at any time except for the following situations:
- you have an ongoing matter with Customer Service
- you have an open order which has not yet been shipped or partially shipped
- if you are suspected or have misused our services within the last four years
- if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes
Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on Lapsdom’s legitimate interest. Lapsdom will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.
Right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt out from direct marketing by the following means:
- following the instruction in marketing emails
- by editing the settings of your Lapsdom account
Right to restriction:
You have the right to request that Lapsdom restricts the processing of your personal data under the following circumstances:
- if you object to a processing based Lapsdom’s legitimate interest, Lapsdom shall restrict all processing of such data pending the verification of the legitimate interest
- if you have claimed that your personal data is incorrect, Lapsdom must restrict all processing of such data pending the verification of the accuracy of the personal data
- if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
- if Lapsdom no longer needs the personal data but it is required by you to defend legal claims
How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at service@lapsdom.com